PRIVACY POLICY

This Privacy Policy describes how Supreme Fireplaces (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or interact with our website, Supreme Fireplaces, accessible at https://www.supremem.com/ (the “Website”). By using the Website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

1. Interpretation and Definitions

 

Interpretation Capitalized terms have the meanings defined under the following conditions. These definitions apply whether they appear in singular or plural.


Definitions For the purposes of this Privacy Policy:
Account means a unique account created for you to access certain features of our Service.
Affiliate means any entity that controls, is controlled by, or is under common control with us.
Company (referred to as “we”, “us”, or “our”) refers to Supreme Fireplaces.
Cookies are small files placed on your device that store browsing information.
Country refers to Canada and the United States, where applicable.
Device means any device used to access the Website, such as a computer, phone, or tablet.
Personal Data means any information that identifies or can reasonably identify an individual.
Service refers to the Website.
Service Provider means third parties that process data on our behalf to help operate the Website, such as hosting providers, analytics providers, marketing platforms, payment processors, CRM systems, or IT service providers.
Usage Data refers to data collected automatically, such as browser type, pages visited, time spent on pages, and related diagnostic data.
Website refers to Supreme Fireplaces, accessible at https://www.supremem.com/.
You means any individual accessing or using the Website.

 

2. Information We Collect

 

We collect both information you provide directly and information collected automatically.
2.1 Personal Information You Provide We may collect:

  • Name (first and last)
  • Email address
  • Phone number
  • Address (including city, province/state, and postal code)
  • Any information submitted through contact forms, quote requests, or inquiries

2.2 Automatically Collected Information When you use our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website
  • General geographic location (e.g., city or region derived from IP address)

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Website.
These may include:

  • Strictly necessary cookies (required for website functionality)
  • Analytics cookies (to understand website traffic and usage)
  • Marketing cookies (to measure and improve advertising performance, including through third-party advertising platforms such as Google or Meta, where applicable)

We may use third-party tools such as analytics and advertising platforms. You can control or disable cookies through your browser settings. However, some features of the Website may not function properly if cookies are disabled.

 

4. How We Use Your Information

 

We use personal information to:

  • Provide and maintain our Website and services
  • Respond to inquiries and provide customer support
  • Process quote requests and communications
  • Improve our Website, services, and user experience
  • Analyze website usage and performance
  • Send updates, marketing communications, or promotional content (where permitted by law and with consent, where required)
  • Comply with legal obligations
  • Prevent fraud, security issues, or misuse of the Website

 

5. Sharing of Information

 

We do not sell your personal information.
We may share your information in the following situations:


5.1 Service Providers We may share data with third-party service providers who help operate our business, including website hosting, analytics, email delivery, CRM systems, payment processing, technical support, and marketing services.
5.2 Business Transfers If we are involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction.
5.3 Legal Requirements We may disclose information if required by law or in response to valid legal requests.
5.4 Affiliates and Business Partners We may share information with affiliates or trusted business partners where necessary to operate our services, fulfill customer requests, or support delivery, installation, or dealer-related services.
5.5 With Your Consent We may share your information for any other purpose with your explicit consent.

 

6. Data Retention

 

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting obligations.

 

7. Data Transfers

 

Your information may be processed and stored outside your province, country, or jurisdiction. When this occurs, we take reasonable steps to ensure your information is protected with appropriate safeguards.

 

8. Security of Your Information

 

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

 

9. Your Rights (Quebec – Law 25 and applicable privacy laws)

 

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information, subject to legal obligations
  • Withdraw consent for certain uses of your data
  • Request information about how your data is used or shared

To exercise these rights, contact us using the information below.

 

10. Marketing Communications

 

You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

 

 

11. Children’s Privacy

 

Our Website is not intended for individuals under the age of 14. We do not knowingly collect personal information from minors. If we become aware that such data has been collected without appropriate consent, we will take steps to delete it.

 

12. Links to Other Websites

 

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

 

13. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

 

14. Contact Us

 

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us:
Email:
Supreme Fireplaces 3594 Jarry E, Quebec, Canada